LEVEL SLEEP 11 YEAR LIMITED MATTRESS WARRANTY

LIMITED WARRANTY

Your Level Sleep mattress is covered by an 11 year Limited Warranty (the “Warranty”). The Warranty gives you certain legal rights.

HOW LONG DOES THE WARRANTY COVERAGE LAST?

This Warranty for your new Level Sleep mattress lasts for eleven (11) years from the date of purchase. We don't pro-rate the terms which means we’ll refund the entire amount throughout the life of the Warranty.

WHO DOES THIS WARRANTY COVER AND WHAT DOES IT INCLUDE?

The Warranty extends to mattresses manufactured by Level Sleep LLC (“Level Sleep”) and purchased directly from Level Sleep or an authorized Level Sleep dealer (the “Mattresses”). Some parts of this limited Warranty also extend to covers sold as part of the Mattresses (“Covers”).

This Warranty is not transferable and covers you only if you are the first purchaser and current owner of the Mattress for which you are seeking coverage under the Warranty. This Warranty is limited to defects caused by Level Sleep’s use of defective materials or poor workmanship in the Mattress you have purchased.

Specifically, this Warranty covers the following defects, provided they arise or appear in cases in which you have been using the Product only for its intended purpose and have not subjected it to abnormal wear. This requires that your mattress is supported at all times by a proper foundation sufficient to support the weight of your body and the mattress itself, and proper handling:

  1. A visible sag or indentation greater than one inch(1”) in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product.
  2. Any flaw in the foam material that causes it to split, rip or crack.
  3. Any flaws in the mattress cover such as fabric tearing, zipper pulling away, or stitching unraveling.

This Warranty does not cover the following:

  1. Imperfections that do not prevent ordinary use and enjoyment, for example, surfaces which may not be perfectly even, and corners which may not be perfectly shaped or symmetrical.
  2. A normal increase in the softness of the foam or latex which does not hamper the pressure relieving qualities of the Mattress.
  3. Physical abuse or damage to the Mattress including but not limited to tears, stains, soiling, burns, and discoloration that occur over time.
  4. Damage caused by dampness or mold,
  5. Preferences relating to firmness, texture, or comfort.
  6. Normal body impressions not greater than 1” in the mattress as measured below the Mattress Cover.

LEVEL SLEEP’S RESPONSIBILITIES:

In the event of a Defect, Level Sleep’s sole liability and your sole remedy under this Limited Warranty will either be to provide a repaired or replacement Mattress or its material components (for example, the mattress cover), subject to your fulfillment of “Your Obligations” below. In the case of a manufacturing defect in the mattress cover, we may elect to repair or replace the mattress cover, rather than replace the entire mattress, and we reserve sole and complete discretion over that choice. In the event we elect to replace the mattress cover, we'll replace it with the current style of cover available, which may be of a different color or material than the original, defective cover.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

YOUR OBLIGATIONS

In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Level Sleep and provide us with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will not be responsible for those costs. If you wish to replace your Mattress with a more expensive Mattress, then you will be required to pay the difference between the original purchase price of the Mattress and that of the more expensive Mattress, including any shipping costs associated with the more expensive Mattress.

If you obtain a replaced or repaired Mattress that is the same style and price as the original Mattress, then the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you elect to receive a more expensive Mattress, then you will be entitled to a new limited Mattress Warranty based on the current warranty term of the new Mattress.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY.

To make a claim under this Warranty, send:

  1. A brief written description and photo of the problem;
  2. proof of purchase such as your order number

to Level Sleep at support@levelsleep.com.

YOUR RIGHTS UNDER STATE LAW

Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

OTHER TERMS AND CONDITIONS

Level Sleep makes no medical or health claims regarding its mattresses. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, WE AND OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY.

IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR PURCHASE AND USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY.

Updated August 15, 2016